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Filoli Visitor Map
Filoli Visitor Map

A detailed layout of the house, gardens and pathways.

For best results, print on 8.5x14 paper. Requires Acrobat Reader. Full Color Versions available at the Visitor and Education Center upon arrival.

Directions to Filoli
Getting Here

Directions to Filoli.

Educational Programs at Filoli
Classes

Learn about our educational offerings.

Education Program Assistant – Part–Time

Position Summary:
This position provides high quality administrative and classroom support of Filoli Center’s extensive educational program. This is a year-round part–time (benefit eligible) position that typically works 25 hours per week including Saturdays and some occasional Sundays and evenings.

Essential Duties and Responsibilities Include:

  1. Coordinate all program classes:
    —Scheduling, set-up/take down/move/reorganize classrooms, develop and provide materials, instructor support, enrollments,
  2. Maintain education program database,
  3. Maintain all participant attendance records,
  4. Coordinate and provide all materials to classroom and instructors,
  5. Provide support to instructors and participants,
  6. Coordinate class volunteers,
  7. Assist with School Program coordination,
  8. General office support – supplies, class calendar, correspondence, filing, queries, reports,
  9. Regular and predictable attendance.

Education and/or Experience:
Five (5) years of experience and/or training, or equivalent combination of education and experience in an office setting including general office/administrative/program support experience and database experience – queries, entry, reporting (standard and customized).

Skills and Abilities:

  • Ability to communicate (listening and speaking) effectively with class participants, instructors, volunteers and employees of the organization,
  • Ability to successfully use MS office programs; Excel, PowerPoint, Word and Outlook, and familiarity with Adobe Professional products: Adobe Acrobat Professional, InDesign, Photoshop
  • Ability to demonstrate excellent written and verbal communication skills
  • Ability to be proactive and identify issues/tasks – creative problem solver
  • Ability to multi-task and demonstrate strong time-management, organization, details, accuracy and follow-through skills
  • Ability to demonstrate a strong customer service orientation
  • Ability to demonstrate consistent and predictable punctuality, attendance and dependability. Please note that there is no public transportation to this facility, so reliable transportation is critical
  • Ability to work independently, while maintaining a positive team player attitude
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals.

Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to:

  • Use hands to finger, handle, and feel; reach with hands and arms; talk and hear,
  • Specific vision abilities include close vision, color vision and ability to focus vision,
  • Read and interpret documents such as safety rules, operation and maintenance instructions and procedural manuals,
  • Perform repetitive motions up to 60% of time using a keyboard & mouse,
  • Lift/carry up to 30 pounds,
  • Stand, walk, reach, lift, carry and bend repeatedly and often to set up multiple class rooms, as well as sit for long periods of time at a computer,
  • Hear and speak to class participants, instructors, volunteers, and staff on the phone and in person, as well as hear and respond to emergency broadcasts.
  • Move about to different buildings located on the grounds and access classrooms and material on second floor.

Please note - Only résumés that meet the following criteria will be considered:

  • The email subject line must say: Education Program Assistant – Part–Time
  • Resume and cover letter must be attached using MSWord format or PDF – do not include resume in the body of the email

Materials can be emailed (preferred) to careers@filoli.org — Or mailed to:
Filoli
86 Canada Rd.
Woodside, CA 94062
Attn.: Human Resources/Careers
Please, no phone calls

Guest Services Representative – Part–Time

Position Summary:
This position has a substantial emphasis on positive and effective interactions with our guests. The Guest Services Representative provides for the security, safety, and guest services in all public areas on the Filoli property. The position requires good observation, discretion, speaking, and public relations skills.

This part–time, non-exempt seasonal position typically works between 20–22 hours per week from early February through early December; some flexibility in scheduling is available. Shifts can include weekdays and weekend; some evenings may be required from time to time to meet Filoli’s needs. This position is not eligible for benefits.

Essential Duties and Responsibilities:

  • Provide for the safety and security of Filoli guests, staff, and volunteers through keen observation and proper reporting
  • Provide for the security and protection of all Filoli property and collections
  • Deliver excellent customer service by seeking out guest contact, welcoming guests, proactively seeking guests who need assistance, and providing Filoli information to guests
  • Interact with the public about Filoli’s mission, programs, and special exhibits
  • Interact with Filoli staff and volunteers regarding safety and security procedures
  • Respond to medical emergencies with first aid kit, CPR, and AED if needed
  • Enforce Filoli’s visitor etiquette policies
  • Be willing to work different shifts at varied times if needed
  • Know and follow all Filoli safety and security policies
  • Other duties as assigned
  • Regular and predictable attendance

Education and Experience:

  • High School Diploma minimum, post–secondary education in public relations field a plus
  • Some experience in a service, visitor or guest-oriented position highly desirable
  • Certifications in Basic First Aid, CPR, AED – or obtain within 3 months of hire

Skills, experience and qualities desired:

  • Ability to observe and report irregularities in a clear and timely fashion, and disseminate information effectively and timely
  • Excellent interpersonal skills, and clear, articulate communication (verbal and written) skills
  • Strong, effective customer service orientation
  • Ability to maintain diplomacy with a positive, calm demeanor and professional manner with guests at all times
  • Ability to be responsive to a large number of guest’s diverse needs while focusing on high priority tasks
  • Bi–lingual a plus
  • Impeccable punctuality and dependability - reliable transportation is critical as there is no public transportation available to this facility

Physical requirements:

  • Ability to read and interpret documents such as safety rules, operation and maintenance instructions and procedural manuals
  • Lift/carry up to 20 pounds
  • Ability to stand and walk for long periods of time in different weather conditions; reach, lift, carry and bend frequently
  • Ability to swiftly move about to different buildings and areas in the gardens located on the grounds
  • Ability to hear and speak to visitors, staff and emergency responders on the phone and in person, as well as hear and respond to emergency broadcasts

Please note - Only résumés that meet the following criteria will be considered:

  • The email subject line must say: Guest Services Representative
  • Resume and cover letter must be attached using MSWord format or PDF – do not include resume in the body of the email

Materials can be emailed (preferred) to careers@filoli.org — Or mailed to:
Filoli
86 Canada Rd.
Woodside, CA 94062
Attn.: Human Resources/Careers
Please, no phone calls

Filoli Center is an equal opportunity employer.